/* ===== Sistema de diseño Sistema de Tickets ===== */
:root{
  --ink:#1f2733; --ink-soft:#5b6675; --line:#e6e9ef; --bg:#f4f6fa;
  --brand:#2563eb; --brand-700:#1e4fd6; --brand-050:#eaf1ff;
  --pend:#b45309; --pend-bg:#fff4e6; --asig:#0e7490; --asig-bg:#e6f7fb;
  --resp:#2563eb; --resp-bg:#eaf1ff; --solu:#15803d; --solu-bg:#e9f7ef;
  --danger:#b91c1c; --radius:14px; --shadow:0 1px 2px rgba(16,24,40,.06),0 4px 16px rgba(16,24,40,.08);
  --shadow-sm:0 1px 2px rgba(16,24,40,.08);
}
*{box-sizing:border-box}
body.app{background:var(--bg);color:var(--ink);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Helvetica,Arial,sans-serif;
  -webkit-font-smoothing:antialiased;min-height:100vh;display:flex;flex-direction:column}
a{color:var(--brand);text-decoration:none}
a:hover{color:var(--brand-700)}

/* ---------- Navbar ---------- */
.nav-app{background:#fff;border-bottom:1px solid var(--line);position:sticky;top:0;z-index:60;box-shadow:var(--shadow-sm)}
.nav-app .nav-inner{max-width:1160px;margin:0 auto;display:flex;align-items:center;gap:18px;padding:10px 20px}
.nav-app .brand{display:flex;align-items:center;gap:10px;font-weight:700;color:var(--ink);font-size:18px}
.nav-app .brand .mark{width:38px;height:38px;border-radius:10px;background:var(--brand-050);display:flex;align-items:center;justify-content:center}
.nav-app .brand .mark img{width:26px;height:26px;object-fit:contain}
.nav-app .tabs{display:flex;gap:4px;margin:0 auto}
.nav-app .tabs a{padding:9px 14px;border-radius:9px;color:var(--ink-soft);font-weight:600;font-size:14.5px;display:flex;align-items:center;gap:7px}
.nav-app .tabs a:hover{background:var(--bg);color:var(--ink)}
.nav-app .tabs a.active{background:var(--brand-050);color:var(--brand-700)}
.nav-app .actions{display:flex;align-items:center;gap:8px;margin-left:auto}
.avatar{width:34px;height:34px;border-radius:50%;display:flex;align-items:center;justify-content:center;
  font-weight:700;color:#fff;font-size:13px;flex:0 0 auto}
.icon-btn{width:38px;height:38px;border-radius:10px;border:1px solid var(--line);background:#fff;position:relative;
  display:flex;align-items:center;justify-content:center;color:var(--ink-soft)}
.icon-btn:hover{background:var(--bg);color:var(--ink)}
.icon-btn .badge-n{position:absolute;top:-6px;right:-6px;background:var(--danger);color:#fff;font-size:11px;
  min-width:18px;height:18px;border-radius:9px;display:flex;align-items:center;justify-content:center;padding:0 5px;font-weight:700}
.dropdown{position:relative}
.dropdown>button{background:none;border:0;cursor:pointer;padding:0}
.menu{position:absolute;right:0;top:46px;background:#fff;border:1px solid var(--line);border-radius:12px;
  box-shadow:var(--shadow);min-width:260px;padding:8px;display:none}
.dropdown.open .menu{display:block}
.menu .mtitle{font-size:12px;font-weight:700;color:var(--ink-soft);text-transform:uppercase;letter-spacing:.04em;padding:8px 10px 4px}
.menu .mitem{display:block;padding:9px 10px;border-radius:8px;color:var(--ink);font-size:14px;line-height:1.35}
.menu .mitem:hover{background:var(--bg)}
.menu .mitem .ago{color:var(--ink-soft);font-size:12px}
.menu .mitem.unseen{background:var(--brand-050)}
.menu .sepline{height:1px;background:var(--line);margin:6px 4px}
.menu a.mitem.danger{color:var(--danger)}
.menu .mitem em{font-style:normal;color:var(--ink-soft)}
@media(max-width:760px){.nav-app .tabs{order:3;width:100%;justify-content:center;flex-wrap:wrap}}

/* ---------- Layout ---------- */
.wrap{max-width:1160px;margin:0 auto;padding:26px 20px;width:100%}
.pagehead{display:flex;align-items:center;justify-content:space-between;gap:14px;margin-bottom:20px;flex-wrap:wrap}
.pagehead h1{font-size:23px;font-weight:800;margin:0;letter-spacing:-.01em}
.pagehead p{margin:4px 0 0;color:var(--ink-soft);font-size:14px}
.card{background:#fff;border:1px solid var(--line);border-radius:var(--radius);box-shadow:var(--shadow)}
.card .card-h{padding:16px 20px;border-bottom:1px solid var(--line);font-weight:700;font-size:16px;display:flex;align-items:center;justify-content:space-between;gap:10px}
.card .card-b{padding:20px}

/* ---------- Stat cards ---------- */
.stats{display:grid;grid-template-columns:repeat(4,1fr);gap:16px}
@media(max-width:820px){.stats{grid-template-columns:repeat(2,1fr)}}
@media(max-width:440px){.stats{grid-template-columns:1fr}}
.stat{background:#fff;border:1px solid var(--line);border-radius:var(--radius);padding:18px;box-shadow:var(--shadow);position:relative;overflow:hidden}
.stat .ic{width:44px;height:44px;border-radius:11px;display:flex;align-items:center;justify-content:center;font-size:20px;margin-bottom:12px}
.stat .n{font-size:30px;font-weight:800;line-height:1;letter-spacing:-.02em}
.stat .l{color:var(--ink-soft);font-size:13.5px;font-weight:600;margin-top:6px}
.stat.pend .ic{background:var(--pend-bg);color:var(--pend)} .stat.pend .n{color:var(--pend)}
.stat.asig .ic{background:var(--asig-bg);color:var(--asig)} .stat.asig .n{color:var(--asig)}
.stat.resp .ic{background:var(--resp-bg);color:var(--resp)} .stat.resp .n{color:var(--resp)}
.stat.solu .ic{background:var(--solu-bg);color:var(--solu)} .stat.solu .n{color:var(--solu)}

/* ---------- Tables ---------- */
.tablewrap{overflow-x:auto;border-radius:var(--radius)}
table.tickets{width:100%;border-collapse:separate;border-spacing:0;background:#fff;border:1px solid var(--line);border-radius:var(--radius);overflow:hidden}
table.tickets thead th{background:#fafbfe;color:var(--ink-soft);font-size:12px;text-transform:uppercase;letter-spacing:.04em;
  font-weight:700;text-align:center;padding:13px 14px;border-bottom:1px solid var(--line);white-space:nowrap}
table.tickets tbody td{padding:14px;border-bottom:1px solid var(--line);font-size:14px;vertical-align:middle;text-align:center}
table.tickets tbody tr:last-child td{border-bottom:0}
table.tickets tbody tr:hover{background:#fafbff}
table.tickets .cell-l{text-align:left;max-width:280px}
table.tickets .msg{color:var(--ink-soft);max-height:20px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;max-width:280px}
.empty{padding:40px;text-align:center;color:var(--ink-soft)}

/* ---------- Badges ---------- */
.badge{display:inline-flex;align-items:center;gap:6px;padding:4px 10px;border-radius:999px;font-size:12px;font-weight:700;line-height:1;white-space:nowrap}
.badge.st0{background:var(--pend-bg);color:var(--pend)} .badge.st1{background:var(--asig-bg);color:var(--asig)}
.badge.st2{background:var(--resp-bg);color:var(--resp)} .badge.st3{background:var(--solu-bg);color:var(--solu)}
.badge.p1{background:#eef2f7;color:#475569} .badge.p2{background:#fff4e6;color:#b45309} .badge.p3{background:#fee5e5;color:#b91c1c}
.badge.r-supervisor{background:#e7ecff;color:#3730a3} .badge.r-agente{background:#e6f7fb;color:#0e7490} .badge.r-cliente{background:#eef2f7;color:#475569}
.dot{width:8px;height:8px;border-radius:50%;display:inline-block}
.dot.on{background:var(--solu)} .dot.off{background:#cbd5e1}

/* ---------- Buttons ---------- */
.btn{display:inline-flex;align-items:center;justify-content:center;gap:7px;border-radius:10px;font-weight:650;font-size:14px;
  padding:9px 14px;border:1px solid transparent;cursor:pointer;transition:filter .15s, background .15s;line-height:1}
.btn:active{transform:translateY(1px)}
.btn-primary{background:var(--brand);color:#fff}.btn-primary:hover{background:var(--brand-700);color:#fff}
.btn-soft{background:var(--brand-050);color:var(--brand-700)}.btn-soft:hover{background:#dbe7ff}
.btn-ghost{background:#fff;border-color:var(--line);color:var(--ink-soft)}.btn-ghost:hover{background:var(--bg);color:var(--ink)}
.btn-danger{background:#fdecec;color:var(--danger);border-color:#f7d4d4}.btn-danger:hover{background:#fbdede}
.btn-ok{background:var(--solu-bg);color:var(--solu);border-color:#cdead9}.btn-ok:hover{background:#d7f0e1}
.btn-sm{padding:7px 10px;font-size:13px;border-radius:8px}
.btn-block{width:100%;padding:12px}
.btn:disabled,.btn[disabled]{opacity:.5;cursor:not-allowed}
.icononly{width:34px;height:34px;padding:0}

/* ---------- Forms ---------- */
.form .field{margin-bottom:16px}
.form label{display:block;font-weight:650;font-size:13.5px;margin-bottom:6px;color:var(--ink)}
.form .control,.form input[type=text],.form input[type=email],.form input[type=password],.form textarea,.form select{
  width:100%;padding:11px 13px;border:1px solid var(--line);border-radius:10px;font-size:14.5px;background:#fff;color:var(--ink);
  transition:border .15s, box-shadow .15s}
.form .control:focus,.form input:focus,.form textarea:focus,.form select:focus{outline:0;border-color:var(--brand);box-shadow:0 0 0 3px var(--brand-050)}
.form .hint{color:var(--ink-soft);font-size:12.5px;margin-top:6px}
.form .file{border:1px dashed var(--line);padding:16px;border-radius:10px;background:#fafbfe}
.grid2{display:grid;grid-template-columns:1fr 1fr;gap:14px}
@media(max-width:600px){.grid2{grid-template-columns:1fr}}
.prio{display:flex;gap:8px}
.prio .p{flex:1;text-align:center;padding:11px;border:1px solid var(--line);border-radius:10px;cursor:pointer;font-weight:650;font-size:13.5px;user-select:none}
.prio .p input{display:none}
.prio .p .r1{color:#475569}.prio .p .r2{color:#b45309}.prio .p .r3{color:#b91c1c}
.prio .p.sel{border-color:var(--brand);background:var(--brand-050);color:var(--brand-700)}

/* ---------- Alerts ---------- */
.alert{display:flex;gap:12px;align-items:flex-start;padding:14px 16px;border-radius:12px;margin-bottom:18px;font-size:14px;border:1px solid}
.alert .ic{font-size:18px;line-height:1}
.alert.ok{background:var(--solu-bg);border-color:#cdead9;color:var(--solu)}
.alert.err{background:#fdecec;border-color:#f7d4d4;color:var(--danger)}
.alert.warn{background:var(--pend-bg);border-color:#f6e2c6;color:var(--pend)}

/* ---------- Login ---------- */
body.auth{background:linear-gradient(135deg,#eef2ff,#f4f6fa 45%);display:flex;align-items:center;justify-content:center;padding:24px}
.auth-card{width:100%;max-width:420px;background:#fff;border:1px solid var(--line);border-radius:18px;box-shadow:var(--shadow);padding:28px}
.auth-card .logo{text-align:center;margin-bottom:18px}
.auth-card .logo img{width:56px;height:56px;object-fit:contain}
.auth-card h1{font-size:21px;font-weight:800;text-align:center;margin:8px 0 2px}
.auth-card .sub{text-align:center;color:var(--ink-soft);font-size:13.5px;margin-bottom:20px}
.auth-links{display:flex;justify-content:space-between;margin-top:16px;font-size:13.5px}
.linkbtn{background:none;border:0;color:var(--brand);font-weight:650;cursor:pointer;padding:0;font-size:13.5px}
.linkbtn:hover{color:var(--brand-700);text-decoration:underline}
.modal .card{max-width:460px;margin:0 auto}

/* ---------- Chat ---------- */
.chatbox{max-width:820px;margin:0 auto}
.chat-head{display:flex;align-items:center;justify-content:space-between;gap:12px;flex-wrap:wrap}
.chat-head .with{display:flex;align-items:center;gap:10px}
.chat-msgs{max-height:460px;overflow-y:auto;padding:6px;display:flex;flex-direction:column;gap:10px}
.msg{max-width:78%;padding:11px 14px;border-radius:14px;font-size:14.5px;line-height:1.45;word-wrap:break-word;box-shadow:var(--shadow-sm)}
.msg.me{align-self:flex-end;background:var(--brand);color:#fff;border-bottom-right-radius:4px}
.msg.them{align-self:flex-start;background:#fff;border:1px solid var(--line);border-bottom-left-radius:4px}
.msg .att{display:block;margin-top:8px}
.msg .att img{max-width:220px;border-radius:8px;display:block}
.msg .att a{color:inherit;text-decoration:underline;font-size:13px}
.chat-form{display:flex;gap:8px;align-items:center}
.chat-form .control{flex:1}

/* ---------- Utilities ---------- */
.muted{color:var(--ink-soft)} .right{margin-left:auto} .center{text-align:center}
.row{display:flex;gap:10px;align-items:center;flex-wrap:wrap} .between{justify-content:space-between}
.stack>*+*{margin-top:10px}
.hidden{display:none}
.chip{display:inline-flex;align-items:center;gap:6px;background:#fff;border:1px solid var(--line);border-radius:999px;padding:5px 11px;font-size:13px;color:var(--ink-soft);font-weight:600}